Journey Journal

Posted on January 18, 2023

The construction industry consists of many elements to ensure a successful project.

From budgeting meetings to design renderings or from office personnel to fieldworkers, it takes many team members to provide the ultimate outcome and achieve the common goal – a project that everyone can be proud of.

But, to make all those elements work and the vision come to life, one of the most important elements that a business can promote is open communication, or as we like to call it, an open book policy.

An open-book policy is an agreement between an owner and contractor that lays out the plan with complete transparency on costs, budgets, prices, schedules, materials, and more. This policy ensures customers are getting the best value for their money’s worth and eliminates any oversights and omissions of details that may otherwise cause conflict and out-of-budget expenses.

Journey’s philosophy on an open book policy is simple. We want our project owners to know what we know so together we can make the best decisions. Additionally, we strive to take the gray areas and transform them into clear concepts that everyone can understand, without hiding anything. Furthermore, we believe this concept intentionally creates innovation.

Our open book method doesn’t erode confidence but instead builds trust because, without transparency, true relationships can’t be formed.

Applying the open-book policy starts in the pre-construction phase and continues through to project completion. However, when initiating this concept, Journey offers a few steps to take upon meeting with the customer:

The benefits of these steps within the open-book policy are tremendous and long-lasting as they:

So, how is Journey’s open book policy different from our competitors?

With Journey, you can be sure to expect nothing less than an open-book policy that is true to its core. We provide our customers with complete transparency, a customer-focused mindset, and a knowledge of the gray areas that, historically, have been an issue in construction.

Journey milestone estimates are presented with extraordinary detail to explain the quantity and quality accounted for every step of the way. And Journey milestone schedules are thoroughly vetted for accuracy and completeness to show the critical path. Our level of detail is unique, allowing for truly informed decision-making by all stakeholders. All of this demonstrates our commitment to our “customer first” approach.

Furthermore, Journey also understands how crucial financial transparency is in every transaction. We have vast experience and work hard on budgeting so that clients are well informed on costs, leaving no room for “surprises” to occur throughout a project’s duration.

We also expect the same open-book policy and efforts from our owners and customers. We believe that everything is based on total trust and integrity – which is a core value of Journey.

Integrity drives how we live out our open book processes as it allows us to create an environment where decisions are obvious while setting clear expectations and limiting or eliminating complexity.

Furthermore, integrity holds others accountable to follow through on made promises and creates savings to be returned, enabling the owner to put more back into their project. Overall, an open book policy benefits all parties and creates a win-win!

To learn more information about Journey’s Open-Book processes, please visit the Journey website or call 605-332-5968.

Journey Journal

Receive the Journey Journal!

Click Here to Download this Whitepaper!

Back To Top